Health & Safety
Prioritizing Mental Health and Ensuring Safety
Attentive quality care has responded promptly and carefully to ensure the safety and well-being of our customers and to assist our staff, in accordance with national government requirements. Strict standards and regulations have been introduced by us that our support staff must abide by and comply to safeguard the safety of our clients.
We acknowledge the importance of our purpose of providing our customers with services, but our support personnel’s safety is more essential and more broadly based, our work is done, and rigorous hygiene standards are monitored, temperature checks are carried out, symptoms and other diseases with exposure potential are reported and noted.
We ensure to always keep it ready to open for small group programs in our community & service centers and maintaining social distances and capacity inside the activity rooms have been established, as well as sessions to continue social distance and healthcare praxis. This practise and measurement phase guarantees that all our participants and customers are safeguarded in compliance with the suggestion of the government.
Today we provide 1 in 1 sessions and small groups to assist customers in activities such as
- in-home services, online programmes & necessary community supports (such as shopping, exercising, and attending medical appointments)
- leisure activities in the outdoors in community programmes at community hubs
Our visitor policy
We recognise the importance of social support and connection for mental health. Visitors are welcome but are required to adhere to our Visitor Policy to ensure the well-being of all individuals present.
All visitors must check in at the reception desk upon arrival, providing necessary identification as required. This helps us maintain a secure environment.
To protect the mental health and privacy of our participants, we kindly request that visitors respect their personal boundaries and confidentiality.
Visitors must comply with all relevant health and safety protocols, including wearing masks, practicing good hand hygiene, and maintaining physical distancing where applicable. These measures are in place to safeguard the mental and physical well-being of everyone.
In case of emergency or evacuation, visitors must follow the instructions provided by our staff and evacuate the premises promptly and calmly.
We appreciate your understanding and cooperation in adhering to our Visitor Policy. Together, we can create a safe and inclusive environment that supports positive mental health outcomes for all.
Phone: 1300 134 342
Address: 84 Hotham Street, Preston VIC 3072
At Attentive Quality Care, we are committed to providing comprehensive mental health care services that prioritise your well-being. Contact us today to learn more about our services or to discuss how we can support you or your loved one in achieving better mental health and a higher quality of life.